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It is important to know how information about you is used and shared and we appreciate your trust in us that we will do so with utmost care. This Privacy Notice describes how Hiranmaye E-Mart Private Limited and its affiliates (collectively "Hiranmaye") collect and process your personal information through Hiranmaye websites, devices, products, services, online marketplace and applications that reference this Privacy Notice (together "Hiranmaye Services").

By using Hiranmaye Services you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice.

Personal information subject to this Privacy Notice will be collected and retained by Hiranmaye, with a registered office at #1431, 2nd Floor, 22nd Main, 22nd Cross, Banashankari 2nd Stage, Bangalore, Karnataka 560070, India.

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

Information You Give Us : We receive and store any information you provide in relation to Hiranmaye Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Hiranmaye Services.

Automatic Information : We automatically collect and store certain types of information about your use of Hiranmaye Services, including information about your interaction with content and services available through Hiranmaye Services. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Hiranmaye Services and other content served by or on behalf of Hiranmaye on other websites.

Information from Other Sources : We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers.

These purposes include:

Purchase and delivery of products and services. We use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

Provide, troubleshoot, and improve Hiranmaye Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Hiranmaye Services.

Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Hiranmaye Services.

Provide voice, image and camera services. When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.

Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from seller’s information regarding place of establishment and bank account information for identity verification and other purposes.

Communicate with you. We use your personal information to communicate with you in relation to Hiranmaye Services via different channels (e.g., by phone, e-mail, chat).

Communicate with you. We use your personal information to communicate with you in relation to Hiranmaye Services via different channels (e.g., by phone, e-mail, chat).

Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.

Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Hiranmaye, and others. We may also use scoring methods to assess and manage credit risks.

To enable our systems to recognize your browser or device and to provide and improve Hiranmaye Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice.

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with Hiranmaye.com and subsidiaries that Hiranmaye.com controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Hiranmaye Services. For example, the products you order through our marketplace are from third parties, you can download applications from third-party application providers from App Store. We also offer services or sell product lines jointly with third-party businesses, such as sellers on the marketplace. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.

Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Hiranmaye E-Mart Private Limited or any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets.

Protection of Hiranmaye and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Hiranmaye, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

We design our systems with your security and privacy in mind.

  1. We work to protect the security of your personal information during transmission by using encryption protocols and software.
  2. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  3. Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
  4. It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.

Third-Party Advertisers and Links to Other Websites: Hiranmaye Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.

You can access your information, including your name, address, payment options, profile information and purchase history in the "Profile" section of the website or mobile application.

If you have any questions as to how we collect and use your personal information, please contact our Grievance Officer. Many of our Hiranmaye Services also include settings that provide you with options as to how your information is being used

  1. As described above, you can always choose not to provide certain information, but then you might not be able to take advantage of many of the Hiranmaye Services.
  2. You can add or update certain information on pages such as those referenced in What Information Can I Access ? When you update information, we usually keep a copy of the prior version for our records
  3. The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Hiranmaye Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see our Cookies Notice .
  4. If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account and blocking cookies on your browser.

Hiranmaye does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under the age of 18 years, you may use Hiranmaye Services only with the involvement of a parent or guardian.

If you choose to use Hiranmaye Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at Hiranmaye, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes.

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us When You Use Hiranmaye Services

You provide information to us when you:

  1. search or shop for products or services in our marketplace;
  2. Add or remove an item from your cart, or place an order through or use Hiranmaye Services;
  3. Download, stream, view, or use content on a device or through a service or application on a device;
  4. Provide information in Profile (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile;
  5. Upload your contacts, including access to mobile device contacts for certain services;
  6. Configure your settings on, provide data access permissions for, or interact with an Hiranmaye device or service;
  7. provide information in your Seller Account, Service Provider Account, or any other account we make available that allows you to develop or offer software, goods, or services to Hiranmaye customers;
  8. offer your products or services on or through Hiranmaye Services;
  9. communicate with us by phone, e-mail, or otherwise;
  10. complete a questionnaire, a support ticket, or a contest entry form;
  11. participate in Discussion Boards or other community features;
  12. provide and rate Reviews;
  13. specify a Special Occasion Reminder; or
  14. Employ Product Availability Alerts, such as Available to Order Notifications.
  1. identifying information such as your name, address and phone numbers;
  2. payment information;
  3. your age;
  4. your location information;
  5. your IP address;
  6. people, addresses and phone numbers listed in your Addresses;
  7. e-mail addresses of your friends and other people;
  8. content of reviews and e-mails to us;
  9. the personal description and photograph in Your Profile;
  10. information and officially valid documents regarding identity and address information, including PAN numbers;
  11. credit history information;
  12. corporate and financial information; and
  13. device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Hiranmaye devices.

Examples of the information we collect and analyze include:

  1. the internet protocol (IP) address used to connect your computer to the internet;
  2. login, e-mail address, and password;
  3. the location of your device or computer;
  4. device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
  5. Hiranmaye Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
  6. version and time zone settings;
  7. purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Hiranmaye Bestsellers;
  8. the full Uniform Resource Locator (URL) click stream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
  9. phone numbers used to call our customer service number; and
  10. images or videos when you shop in our marketplace using Hiranmaye Services.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Name: Girish H A
Email: grievance@hiranmaye.com
Address: #1431, 2nd Floor, 22nd Main, 22nd Cross,
Banashankari 2nd Stage, Bangalore, Karnataka 560070

Visiting Hiranmaye websites with your browser settings adjusted to accept cookies tells us that you want to use Hiranmaye products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this notice and in our Privacy Policy. See below for information on how to modify the settings in your browser to notify you when you receive a new cookie and disable cookies altogether

COOKIES AND HOW WE USE THEM Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide services. For information on the controllers of your personal information, see our Privacy Policy.

We use cookies for several purposes, including:

1. keeping a track of the session to facilitate your future use of the site and to identify if you join a registration pipeline.

2. conducting research and diagnostics to improve Hiranmaye content, products and services.

COOKIES AND BROWSER SETTINGS The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.

THIRD PARTY COOKIES Third parties may place cookies on this Hiranmaye site. The information practices of these third parties are not covered by our Privacy Policy or this Cookies page. Please contact them directly for more information about their privacy practices. Also, as described above, you may modify the settings in your browser to notify you when you receive a new cookie and disable cookies altogether.